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Customer service
1. General information
Thank you for visiting our website www.hebe.lv (hereafter called “Website”). The information below is prepared to ensure that you enjoy the experience of shopping Hebe clothes. To use this website and purchase products of Hebe you have to read, understand and accept the Terms of Use. The owner of the website is Hebe Ltd. with VAT number 40103720618 and business address 12A Stabu street, Riga, LV-1011, Latvia. If you have any questions concerning these Terms, please contact us at https://hebe.lv/en/contacts/ or write us at [email protected]. Unless otherwise noted, all content posted on the website is: Hebe Shop is Shopping Network. © 2015 Hebe. All rights reserved.
2. Application
These terms of use apply to all contracts that you enter into with Hebe (hereafter “Hebe” “us” or “we”). By placing an order, you accept our Terms & Conditions.
3. Privacy and security policy
It is very important to us to ensure the privacy and security of your personal information. We collect information from our customers to communicate about our services and products, to improve shopping experience, to provide the best customer service, to process and fulfill your order. We only keep your personal information as long as necessary for the purposes we collected it, or as otherwise required by law. We accept responsibility for all the personal information such as your name, address and any other personal details that you provide us with. Hebe will not pass on your personal details to third parties. All information you provide to us is stored on our secure servers and is always safe as we maintain stringent standart for data security. Any payment transactions will be encrypted using SSL technology, which is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions. When you have chosen a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Although we do everything to ensure your privacy, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. That’s why we would like to inform you that there are security and privacy limitations of the Internet which are beyond our control.
4. Pricing policy
The currency used is Euro (EUR) for all countries. VAT is included in all our prices and will be based on the country the order will be shipped to. Please note that all prices and product information on the Hebe Online Store are subject to change.
5. Age limit
In order to shop at Hebe online you must be at least 18 years old.
6. Colours
We have done our best to display as accurately as possible the colours of the products shown on the web site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
7. Ordering and Payment
After you chose items you would like to buy and click „Confirm Order”, an e-mail confirmation will be sent. We accept Visa, Visa Electron, MasterCard, American Express. If you want to make any changes in your order, please contact us immediately by e-mail [email protected] or call +371 28970000. There might be some instances where we are unable to modify your order, we apologize for any inconvenience and will do our best to assist you. We do not share credit card or other payment information with third parties except for the purposes of processing payment for products and services you’ve ordered and as required by law.
8. Policy changes
Hebe may periodically update these Terms and Conditions including for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting and continuing to use the Website you agree to accept any changes made to these Terms. Please note that Terms only addresses the use and disclosure of information we collect from you on the Website. Feel free to contact us with any questions. This Privacy Policy was updated on 24 January 2019.
9. Hebe email subscriptions
If you have chosen to receive emails from Hebe, we will offer you advanced notice of sales, new arrivals and other Hebe news. Email addresses provided to Hebe are only used internally for the purpose of sending you communication from Hebe. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to unsubscribe from our email list, please contact us at [email protected].
10. Shipping information
Delivery methods
We are happy to offer you Shipping by Latvian Mail service. Most orders in Territory Latvia will be ship out within 2-5 days after ordering (please, note that we do not ship Saturdays, Sundays or holidays), however some orders will take to 1-3 days to process. Orders out of Latvia will be ship out in 7-21 days. Your order will be shipped via standard shipping. The place of delivery is deemed to be the address that the consumer makes known to Hebe. Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.
Additionally, SIA undertake to include the following reservation in current and future websites or mobile apps owned or controlled by them: “Our company does not offer shipping of any goods with trade marks and other signs with word element ‘hebe’ on the territory of Poland.”
Delivery methods
We will be happy to offer you delivery via parcel post offered by Omniva and DPD and by door-to-door courier provided by Latvian Mail service, Omniva and DPD. Most orders in Territory Latvia willbe ship out within 2-5 days after ordering (please, note that we do not ship Saturdays, Sundays or holidays), however some orders will take to 1-3 days to process. Orders out of Latvia will be ship out in 7-21 days. Your order will be shipped via standard shipping. The place of delivery is deemed to be the address that the consumer makes known to Hebe. Although we use all reasonable means to
ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.
Delivery costs:
Delivery in Latvia to parcel post 2.90 €
Delivery in Latvia by courier 6.90 €
Free shipping for orders from 70 € and above
Delivery in Estonia, Lithuania to parcel post 4.90 €
Delivery in Estonia, Lithuania by courier 9.90 €
Shipping in EU (except Estonia, Lithuania) 20 €
Free shipping for orders from 100 € and above
Shipping Worldwide 40€
Free shipping for orders from 200€ and above
HEBE is not responsible for customs clearance procedures.
11. Product return
Hebe team tries to satisfy each customer’s wishes and will always do everything in order to reduce product return cases to the minimum. But if you are not satisfied with the purchase, you have an opportunity to change it within 14 days after receiving the product without any additional charges. Hebe accepts to change the product if it is returned clean, neat, not damaged and with all the details. Fill in the attached "Return form" and send it together with the product to: SIA Hebe, Stabu iela 21A, Riga LV-1011, Latvia. In the form state whether you would like to change the product or have your money refunded. Customer pays for return shipping. When getting a refund money will be returned to the account from which the purchase was made within 14 days of our receiving the product. We will contact you to solve the problem!